Fair refunds. No fine print.

All cancellation and refund decisions follow the timeline below, based on the time difference between your scheduled pickup and the moment you cancel. Refunds are processed to the original payment method within 5–7 working days after approval.

You can cancel a booking by calling us at +91 99999 99999 or emailing support@TaxiSafar Fun.fun with your booking ID. Cancellation charges depend on how early you cancel:

For long-haul packages (Char Dham, multi-day tours), specific cancellation terms apply and will be shared at the time of booking.

In rare cases, we may need to cancel your booking due to circumstances beyond our control:

• Vehicle breakdown before dispatch.
• Driver unavailability due to medical or family emergency.
• Unsafe weather conditions or road closures.
• Government-imposed travel restrictions.

In such situations, we first try to arrange an alternative vehicle of equal or better quality. If we cannot, you will receive a 100% refund within 5–7 working days, regardless of how close to the pickup time the cancellation happens.

If you are not available at the pickup location within 45 minutes of the scheduled pickup time and have not informed us of a delay, the booking is treated as a "no-show". In this case:

• The full fare is charged.
• No refund is processed.
• Toll, parking and driver-allowance charges incurred up to that point are billable.

Please call your driver or our support line if you anticipate a delay — most situations can be accommodated with prior notice.

You can modify the date, time, vehicle or itinerary of a booking up to 12 hours before pickup, subject to availability. Changes that increase the trip duration or distance may incur a fare difference, which will be communicated before confirmation.

Some modifications during the trip (extra stops, route changes, upgrades) may be made directly with the driver and paid in cash or settled with us after the trip.

• Refunds are issued to the original payment method used.
• UPI / wallet refunds typically reflect within 1–3 working days.
• Credit/debit card refunds take 5–7 working days depending on the issuing bank.
• Net banking refunds take 5–7 working days.
• Cash bookings are refunded via UPI/bank transfer to a verified account.

You will receive an email confirmation once the refund is initiated. The reference number can be used to track the refund with your bank.

If you disagree with a refund decision or believe you are entitled to a different amount, please email support@TaxiSafar Fun.fun with your booking ID and a clear description of the issue. Our team investigates every dispute within 5 working days and responds with a resolution. If you are still not satisfied, the matter may be escalated to our grievance officer.

In compliance with the Information Technology Act, 2000 and Consumer Protection Act, 2019:

• Name: Grievance Officer, Green Fleet Private Limited
• Email: support@TaxiSafar Fun.fun
• Address: New Delhi, India

We aim to acknowledge grievances within 48 hours and resolve them within 30 days.